We provide ETAs on all of our product pages so you are aware of when you can expect your parcel to arrive. We also offer a tracking service and will email you the tracking details upon receipt of your purchase!

Yes, we offer free shipping if your order value is over a certain amount, depending on your delivery region. Your order qualifies for free shipping if it is over:

USA: 60 USD

CANADA: 85 CAD

EU: €60

UK: £50

AUS/NZ: 100 AUD / NZD

We're sorry your order is taking longer than planned to arrive. Please reach out via our contact form and our logistics team will look into this straight away.

We operate internationally, shipping to the USA, UK, EU, Australia, Canada and New Zealand.

We don't like to keep you waiting. We have a customer support team working around the clock and we endeavour to respond to your queries within 12 hours.

Please reach out to us via our contact form on our home page. Alternatively you can send us an email at info@alpinetrailgear.com!

We offer a 30-day money back guarantee on all of our products.

We have custom size guides for all of our products. These are located as a pop-up section underneath the description on each of our product pages, ensuring you get the right size for your pooch.

We operate on an international scale, supplying the USA, Canada, UK, EU, Australia and New Zealand.

Items delivered in the last 30 days are eligible for refund as per our 30-day money back guarantee we offer on all orders.

Please reach out via our contact form or email us on info@alpinetrailgear.com with your order number and we will process your request within 24 hours.

Please reach out via our contact form with your order number and which product (including size and color if applicable) you wish to exchange your item for. We will then send you instructions for returning your item to us and will process an order for the new item.